Secure Access
Blackrock Casino Account Login
Tsogo Rewards Account Access
We handle player accounts through the Tsogo Rewards system, which connects Tsogo Sun establishments across South Africa. All play, draws, points - and every promotion at Blackrock Newcastle and other partner casinos - go to your unified account. Entries, balances, and special offers are automatically tracked with each visit.
Want a printout of your current status or account activity? Visit the Customer Service Desk inside Blackrock Casino at 100 Allen Street, Newcastle. With your card or registered cellphone, our team can pull up your profile and review recent account actions. Tsogo Rewards can be accessed via the Tsogo Sun App, the Tsogo Rewards website, or at a casino Tsogo Rewards Desk. Tsogo Rewards digital services are accessible across the network via the Tsogo Sun App or website; there is no separate online login specifically for Blackrock Casino.
If there’s something specific, such as points clarification, tier level questions or draw eligibility, just call us at +27 34 328 1777 during casino hours. When you’ve signed up for SMS or email updates, prize draws and promo alerts from us should reach you without fail.
Getting and Using Your Tsogo Rewards Card
Registration takes place inside the casino, at the Customer Service Desk. We’ll need your South African ID - book, driver’s licence, or passport works - and your contact info. Your player profile is created and a physical card is issued right there.
Playing slots? Insert the card before spinning. Table games? Hand it to the dealer before play. Every bet and every qualifying round is logged and translated into promo entries when you participate. That is how the entire system operates: direct, instant, and clear.
If your card goes missing or is stolen, notify us as soon as possible. We deactivate the lost card immediately and issue a replacement while you are on-site. Your points and entries are automatically transferred, so there is no loss or theft.
On the Casino Floor
We operate with close to 300 slots, denomination ranging from 2 cents to R5, plus both progressive and mystery jackpots. The table games area features approximately ten tables spread across different zones: non-smoking, smoking, and Salon Privé.
| Zone | Tables | Games | Minimum Bet |
|---|---|---|---|
| Non-smoking | 4 | 2x Roulette, 1x Blackjack, 1x Raise’em Poker | R10 / R50 |
| Smoking | 3 | 2x Roulette, 1x Blackjack | R10 / R50 |
| Salon Privé | 3 | 2x Roulette, 1x Blackjack | R25 / R200 |
The casino floor runs from 09h00 to 02h00 Sunday through Thursday and until 04h00 on Fridays and Saturdays. Table games start later: weekdays from 14h00 and on weekends from noon. This is an industry pattern for flexibility and player convenience.
Tsogo Rewards Player Account
Your player account operates through the Tsogo Rewards system at Blackrock Casino Newcastle. Visit the Customer Service Desk at 100 Allen Street with your ID to register and receive your physical rewards card. Account management happens on-site at the casino during operating hours from 09h00 to 02h00 Sunday through Thursday, and until 04h00 on weekends.
- Automatic tracking of all slot and table game play
- Entries into regular promotions and prize draws
- Points accumulation across all Tsogo Sun properties
- Account status and balance checks at Customer Service
- SMS and email updates for active promotions
For account inquiries or prize details, contact the casino directly at +27 34 328 1777. All account services require in-person verification at the Newcastle location.
Running Promotions and Prize Draws
Our marketing team keeps campaigns circulating - recently Revv UP Your Luck, with a GAC GS3 as the main draw, as well as Weekday Moolah for mid-week players. Each promo has its own rules: often it’s about minimum spend at slots or a set buy-in at the tables. Campaign details and draw schedules appear on our homepage and reach you via SMS if you have notifications enabled.
Prize winners must visit the Customer Service Desk with their Tsogo Rewards card and valid ID. Claim periods vary by promotion, typically ranging from 30 to 90 days, which aligns with group policy - unclaimed wins may be forfeited after deadlines. Check contact details often. We’ve witnessed players miss their win notification due to an old phone number or email.
Venue, Dining, and Events
Blackrock Casino is in Newcastle, KwaZulu-Natal, roughly midway between Johannesburg and Durban. On-site, you may find hotel rooms with aircon, a safe, tea and coffee, DSTV, en-suite bathrooms, and room service until 04h00. Hotel check-in is at 14h00 and check-out is at 11h00. Mid City Grill covers classic grills and seafood, the food court delivers fast bites, and Diamond Lounge brings the drinks and snacks.
Entertainment can include live music, comedy, themed nights, and major sports screenings such as Boktown rugby. The Balele Conference Room is used for corporate functions, with packages that can include meals and selected drinks for social and business events.
Contact Points and Support
Here are your main routes to reach us for accounts, offers or bookings:
- Phone: +27 34 328 1777. Bookings: +27 34 328 1758 or +27 34 328 1759
- Email: [email protected]
- Visit: 100 Allen Street, Newcastle, KwaZulu-Natal, 2940 (GPS: 27°46′ 50.44″S | 29°56’45.59″E)
Our Customer Service Desk is your go-to for Tsogo Rewards support, including new cards, prize claims, profile edits, and help with venue bookings. The team is available during casino operating hours.
Account Verification and Security
To make changes on your account or claim prizes, always come with your Tsogo Rewards card and a valid South African ID. For any sensitive enquiries over the phone, we’ll need additional verification - either your registered phone number, birthday, or answers to security prompts. Account info never gets shared without this check.
Responsible Gambling
Entry to gaming areas is strictly 18+. IDs get checked both at doors and sometimes randomly on the floor. As part of safer gambling practice, we support the National Responsible Gambling Programme.
Helpline: 0800 006 008. Self-exclusion works across every Tsogo Sun property - request it at our desk, and once set, your account privileges and access are paused immediately.
Tsogo Rewards: Network-Wide Benefits
Your Tsogo Rewards membership connects you to the wider Tsogo Sun Gaming ecosystem. Points and tier progress earned at Blackrock carry to every partner venue. You may find yourself invited to group-wide draws, get priority access to the latest slots, enter special tournaments or even secure discounts on rooms or dining. Higher tiers unlock perks like free upgrades, personalised offers or dedicated support from a casino host.
Keep your details current, review your account after each visit, and if something is off, we’re right here at Blackrock to sort it out.