Gaming Options and Hours

As a land-based casino in Newcastle, KwaZulu-Natal, we offer 300 state-of-the-art slot machines with denominations ranging from 2c to R25, alongside table games including Roulette, Blackjack and Poker. Our gaming floor operates Sunday through Thursday from 09h00 until 02h00, and on Fridays plus Saturdays until 04h00.

If you play table games, those run from 14h00 to 02h00 Monday through Thursday, and from 12h00 to 04h00 Friday through Sunday. Prefer slots? They’re available during all operating hours. Usually, there’s room to play; our layout is spacious enough that waiting is rare.

For those seeking a more exclusive gaming experience, our Salon Privé offers a premium environment for discerning players. Progressive and mystery jackpots are featured across our slot machine selection.

Where We Are

We’re at 100 Allen Street in central Newcastle, with road access from Johannesburg and Durban. The old battlefields region is just outside our doors, for anyone familiar with the area.

On-site parking is available for guests. Wheelchair access is available throughout the complex, including gaming spaces and hotel rooms. Visitors arriving late at night can ask us to help arrange local taxi pick-up during our late hours.

Hotel Rooms

The hotel offers rooms with both standard and suite configurations. Amenities include free Wi-Fi, en-suite bathroom, air-conditioning, safe, tea and coffee facilities, and satellite television.

Guests may have access to swimming pool, gym, and business centre facilities. Conference rooms are available for meetings and private events, with technical and catering support where applicable.

The complex caters to leisure and business travellers, and families may find suitable facilities on site.

Food and Drinks

Mid City Grill is the primary dining venue, offering grill specialities and South African cuisine for lunch and dinner service. Seats both individuals and groups.

Diamond Lounge operates inside the gaming area, serving snacks and drinks during casino hours and staying open later at weekends.

If fast food’s more your thing, our food court offers a selection of local vendors with different price points and cuisines.

Spa Services

Shen Spa sits inside the complex and offers a range of treatments. Appointments can be booked in advance or on walk-in basis - it depends how busy our therapists are.

Choose from Swedish, deep tissue, aromatherapy or a range of facial and body therapies. We also provide spa packages. There are men’s and women’s change rooms, both with showers and lockers.

You can book at the hotel reception or stop by the spa desk.

Rewards Programme

Tsogo Rewards is the player programme valid across Tsogo Sun Gaming venues. Earn points just by playing, and you can swap these for meal vouchers, room stays or invites to events.

There are reward tiers - the more you play, the higher you go, with each level unlocking better perks, including priority promos or special service lines.

Sign up easily at the reception - only ID and contact info required, membership stays free.

We run seasonal draws, slot tournaments and special table game days. To take part, just register at our promotions counter. All event details can be found in the casino or on our website.

Contact Details

Reception answers calls on +27 34 328 1777 during standard business hours. For documents or written correspondence, use our fax numbers at +27 34 328 1778 or +27 34 328 1779.

Email us at [email protected] for more complex questions - expect a reply in a day or two usually. Urgent issues? Please call instead.

Our website, blackrockcasino.co.za, keeps schedules, hotel room details, promotions and a booking/contact form.

Walk-ins are welcome. Guest relations can help with accommodation or gaming queries, event or dinner bookings right at the main desk.

Ownership Background

We form part of Tsogo Sun Gaming’s portfolio in South Africa. Casino operations are managed centrally by Tsogo Sun Gaming, while our hotel is managed as part of the broader Tsogo Sun group. Tsogo Sun offers diverse casinos, hotels and entertainment across different provinces in South Africa.

The property is associated with Tsogo Sun Gaming. Our complex remains managed under the gaming entity, continuing to serve the Newcastle region.

Licensing and Responsible Gaming

Blackrock Casino is licensed by the KwaZulu-Natal Gaming and Betting Board under provincial law. Compliance and regulatory transparency are industry standards, and we follow these precisely.

Responsible gaming information is posted across our gaming floor. The National Responsible Gaming Helpline is on display and on printed material.

Guests who want to self-exclude or take a break from gambling can do so through guest services. All requests are handled by procedure, meeting legal obligations.

Regional Position

Newcastle serves as a commercial hub for northern KwaZulu-Natal, positioned on the N11 with road access from major regions like Gauteng, Durban, and the Free State.

We serve not only Newcastle, but also visitors from Dundee, Ladysmith, and Volksrust. Our main audience is regional - we’re not a national flagship, but a local entertainment centre.

The region’s history attracts tourists interested in the old battlefields, such as Majuba Hill or Talana Museum, and many choose our hotel for overnight stays between tours.

Business travellers often use our meeting spaces or book rooms during visits to Newcastle’s industrial sector.