Blackrock Casino Cookie Policy
This Cookie Policy explains how cookies and similar tracking technologies are used on the website and digital platforms of Blackrock Casino, a land-based casino and entertainment venue located in Newcastle, KwaZulu-Natal, South Africa, operated under the Tsogo Sun group.
This document applies to all users who visit the website, use online booking systems, access the rewards programme portal, or interact with any digital service provided by Blackrock Casino. By continuing to use the website, you acknowledge that you have read and understood this Cookie Policy.
1. What Are Cookies
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. Cookies allow a website to recognise your device and store certain information about your preferences or past actions.
Cookies may be set by the website you are visiting (first-party cookies) or by third-party services integrated into the website, such as analytics providers or advertising networks (third-party cookies).
2. Types of Cookies Used
The following categories of cookies may be used on this website:
2.1. Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the website. They enable core functionality such as secure login to a rewards account, navigation between pages, and access to restricted areas of the site. Without these cookies, services requested by the user (such as submitting a contact form or making a hotel reservation) cannot be provided.
2.2. Functional Cookies
Functional cookies allow the website to remember choices made by the user (such as preferred language or region) and to provide enhanced and more personalised features. These cookies may also be used to remember changes made to text size, fonts, and other customisable elements of web pages.
2.3. Analytics and Performance Cookies
Analytics and performance cookies collect information about how visitors use the website, including which pages are visited most frequently and whether users encounter error messages. All information collected by these cookies is aggregated and anonymous. The data is used to improve the operation of the website and to better understand user behaviour.
2.4. Advertising and Targeting Cookies
Advertising and targeting cookies may be used to deliver content that is more relevant to the user and the user’s interests. They may also be used to limit the number of times an advertisement is displayed and to measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks with the permission of the website operator.
3. Session and Persistent Cookies
Cookies can also be classified according to their lifespan:
- Session cookies are temporary and are deleted from the device when the web browser is closed. Session cookies are used to maintain navigation state and to support secure transactions during a visit.
- Persistent cookies remain on the device for a set period (or until deleted manually). Persistent cookies are used to remember login details, preferences, and settings when the user returns to the website.
4. Third-Party Cookies
The website may include content or services provided by third parties, such as social media plugins, embedded videos, analytics tools, and advertising networks. These third parties may set their own cookies on the user’s device.
The use of third-party cookies is not controlled by Blackrock Casino. Users should review the privacy and cookie policies of these third parties to understand how they collect and process information.
5. Cookies and Personal Information
Most cookies do not collect personal information that directly identifies a user by name. However, some cookies may store identifiers (such as a unique user ID or device identifier) that can be linked to personal information provided when registering for the rewards programme, making a booking, or submitting a contact form.
Any personal information collected through cookies is processed in accordance with the applicable Privacy Policy and data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.
6. Managing Cookie Preferences
Users have the right to accept or reject cookies. Most web browsers automatically accept cookies, but browser settings can be modified to decline cookies if preferred.
To manage cookies, access the settings or preferences menu in the browser. Typical options include:
- Blocking all cookies
- Blocking third-party cookies only
- Deleting cookies after each browsing session
- Setting exceptions for specific websites
If cookies are disabled or refused, some parts of the website may become inaccessible or may not function properly. In particular, it may not be possible to log in to a rewards account, complete online bookings, or submit forms.
7. How to Delete Cookies
Cookies already stored on a device can be deleted at any time through the browser settings. Instructions for managing and deleting cookies vary by browser and device. Users should consult the browser’s help documentation or the browser developer’s website for guidance.
Deleting cookies will remove any preferences or settings associated with the website. Information may need to be re-entered and preferences may need to be reconfigured on the next visit.
8. Updates to This Cookie Policy
This Cookie Policy may be updated from time to time to reflect changes in the use of cookies, changes in technology, or changes in legal requirements.
Any updates will be published on this page. Users are encouraged to review this Cookie Policy periodically to stay informed about the use of cookies.
The date of the most recent update will be indicated at the top of this document when changes are made.
9. Distinction from Other Entities
Blackrock Casino in Newcastle, South Africa, is a land-based casino and hotel operated under the Tsogo Sun group. This Cookie Policy applies only to the official Blackrock Casino website and digital services.
This policy does not apply to:
- BlackRock, Inc., a global investment management firm with separate websites and cookie policies
- Blackrock House or any other accommodation providers using similar names
- Hard Rock Casino or any other casino brand
Users should always verify that they are on an official Blackrock Casino or Tsogo Sun domain before relying on any policy document.
10. Contact and Questions
Questions about this Cookie Policy or the use of cookies on this website may be directed through the contact details provided on the official website or by visiting Blackrock Casino in person at the Newcastle location.
For questions related to personal information or privacy rights, users should refer to the applicable Privacy Policy or contact the Tsogo Sun group privacy office.